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How do you protect my privacy?
Your information is secure with us - we only use it
to process your transaction and never share your information with anyone. Ever!!!
The only time we will ever use your email address is to ask you a question
concerning your order or Homestead cart.
Is my credit card information safe with you?
This site utilizes Secure Sockets Layer, an advanced data encryption system used
to ensure the security and confidentiality of information exchanged between your
browser and the e-commerce server. All of your personal information (including
credit card numbers) will be encrypted and then transmitted from your browser to
the e-commerce system securely. This information is only viewed by us. You will
notice that it takes just a moment to connect into the secure area and that there
is a small lock icon on the bottom right of your browser whenever you are
prompted to enter information.
What methods of payment do you accept?
We accept Mastercard, Visa, American Express, Discover, money orders, online
Checks and regular checks. please note that we wait for all checks to clear the
bank before shipping.
We will work with purchase orders - however we do require payment before
shipping.
Tell me more about using my credit card to make a
purchase?
Your credit card will be billed at the time your order enters the shipping
process in our warehouse or is sent to a vendor for factory-direct shipment.
Custom-made items that require production time may be billed well in advance of
delivery. Please do not be concerned as this is normal for such items.
In the unusual event that we have not been notified of a backorder prior to
submitting an order to a vendor for factory-direct shipment, you may be billed
ahead of shipment.
Homestead Carts/homesteadcarts.com will not be responsible for delays in
processing your order if the credit card billing and shipping information that
you provide does not match the information on file with your credit card company.
For your own security, most credit card companies maintain an "alternate
address file" of authorized shipping addresses for their cardholders. To
advise your credit card company of an authorized shipping address, please phone
the number on the back of your credit card and they will update your
"alternate address file" promptly.
When will my Homestead cart arrive?
You should expect to receive delivery within 5-10 business days in the 48
contiguous states unless otherwise noted.
What do I do when the shipment arrives?
Please Note:
On
the larger Homestead carts, and other items that ship by freight, the purchaser
is responsible for getting the items off of the delivery truck. We recommend you
have at least 2-4 people to help you remove your items. The driver is not
responsible for removing the packages. Also, some freight trucks are not able to
deliver up your driveway. You are then responsible to remove the items and
transport them by other means, carry them or by pick-up truck, to your house. If
you have questions please contact us.
Do not refuse delivery for minor damage. If a package is damaged, check the
contents for damage before refusing delivery. If damage appears to be minor, and
only a few items need to be replaced, we recommend accepting the shipment (or at
least any undamaged packages) after making note of damages on delivery receipt.
Doing this will speed up the replacement process in many cases because parts can
be shipped sooner and faster delivery methods can be used.
Inventory the shipment. Check the number of boxes received against the number
shown on the driver's delivery sheet. If there is a shortage, write the number of
missing boxes on your copy and the driver's copy of the receipt, and have the
driver sign both copies.
If there is any problem with your shipment please contact us using the online
help desk - we will quickly make any arrangements needed to fix any problems.
How do I cancel my order?
To cancel your order,
contact us. Include your order number, name,
billing address, and items ordered. We'll acknowledge your ticket upon receipt
and let you know as soon as possible if we were successful in canceling an order
that has not yet entered our shipping department or is on backorder.
Orders that are already in the shipping system cannot usually be canceled
although we will make every attempt to do so at your request. The cancellation
process is costly to us, so once an order has been sent to our shipping
department, or transmitted to a vendor for shipment, there will be a cancellation
fee of 5% of your order total if we are able to cancel your order.
What is our return policy?
If you are not satisfied with your purchase, just notify us within 30 days from
the date you receive your order (After 30 days there are no returns and the
manufacturer's warranty applies). We will happily refund the purchase price, less
15%, of your item(s) or exchange the item(s), as you wish. Shipping charges are
not refundable, and COD packages are not accepted. Any discounts given will be
subtracted from returned merchandise refunds. Damaged or missing items noticed
upon delivery should be reported promptly and will be replaced at our expense.
Returned products must be in original condition. This includes original packaging
material, manuals, and all other accessories provided by the manufacturer.
Homestead Carts whose prices include shipping: An additional 10% of the
greenhouse price will be charged for returned greenhouses to cover shipping costs
(this only applies to greenhouses with shipping included in the price of the
greenhouse).
To return a product, you will need to obtain a RMA (return merchandise
authorization) number.
Just use the online help desk to request an RMA. Our customer service
representative will give you an RMA number to be placed on your package(s).
Returns without an RMA number will not be accepted.
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